Commission policies

✦ By commissioning me, you must have fully read and agreed to my terms. Make sure you read them carefully.

✦ If you cannot agree to those terms, you may not commission me.

✦ Any oversight from you regarding the terms written on this page are your sole responsibility. There will be no refund if your expectations of the commission process does not fit what has already been established on this page.

✦ Violating these terms may lead you to being blacklisted from commissioning again.

✦ By commissioning me, you are requesting my services as an artist only.

✦ This will not grant you any sort of speical bond, relationship or interaction outside of the work I owe you. Please do not expect any kind of special treatment, be it on social media or during my live streams.

✦ I reserve the right to decline your commission for any reason.

✦ Payment is NOT accepted through ko-fi / Streamlabs donations nor via Twitch bits / subscriptions. These cannot be refunded either, so please do wait for your invoice to be sent.

✦ Payment must be sent within the agreed date. If you cannot pay on time despite our agreement, the commission may be canceled.

✦ Payment must be sent in full unless discussed otherwise beforehand. Partial payment is only available for big commissions such as VTuber models.

✦ I will not start working on your commission until receiving the full payment, unless a partial payment was agreed on by both parties beforehand.

✦ In the case of a partial payment, the first half will be required before I start working on your commission; the second half can either be sent after the approval stage (sketch preview) or once I am finished with the piece, before sending the final files. The timing of the payment depends on each case.

✦ Please note that 100% of the payment will be required from the moment you have approved the preview phase (sketch). Even in the case of a partial payment, you cannot back up past this phase, with the exception of me becoming unable to finish your piece within the agreed deadline, or at all. In which case, a full refund can be provided.

✦ Full refunds are only available if I haven’t started working on your sketch, or if I become unable to finish your commission by the deadline agreed on, or at all.

✦ A full refund will also be provided if I must cancel your commission due to external reasons.

✦ If the sketch has already been provided by the time of a request for a refund, only 70% of the price will be returned. Please note that you cannot use this sketch afterwards, except for a reference use - you may not commission someone else to finish or complete this sketch unless it was formerly discussed and approved between us, nor can you finish this sketch by coloring, tracing over it or editing the piece in any way.

✦ Refunds are no longer available past the approval stage, in which you would have already approved the sketch preview I sent to you. The exception only applies if I end up unable to finish your commission on time or at all; in which case, a full refund will be offered.

✦ Do not copy, trace or claim the artwork as your own creation.

✦ Similarly, please do not edit or alter the drawing itself without discussing it with me beforehand.*

(*This rule does NOT apply to layered emotes or VTuber models)

✦ Unless discussed otherwise, commissions are made for personal use only.

✦ You may use the commissioned pieces for your thumbnails, streams, schedules, panels, twitter posts, icons and headers as long as peoper credit is given (refer to the CREDITS category for more information).

✦ Commissions with commercial use in mind must be discussed beforehand, as different fees may apply depending on its specific use.

If there is a plan to use a personal commission for commercial usage after the commission took place, please make sure to discuss it with me again, as approval must be given and additional fees must be applied.

✦ Additional charges will apply in case of a complex design, except for emotes in which the designs will be simplified.

✦ Additional fees may apply to props such as: food, weapons, animals, or background extras (petals, bubbles, stars etc.)

✦ A lack of a proper visual reference will also lead to a fee. This applies to text only descriptions, various disorganized pictures taken from everywhere on the Internet, and/or reference pictures with many changes to it. Different outfits may lead to a fee as well.

✦ References of real people can also get declined, or accepted with additional fees - it is strongly recommended to use a drawing reference instead.

✦ As mentioned in the USE category, commercial usage also comes with an additional fee.

✦ Unless discussed otherwise, commissions are guaranteed to be done within a month after receiving the payment (this does not apply to VTuber models). If you have a shorter deadline, additional rush fees will apply. The fee will increase depending on the time left, my current schedule as well as the amount of work required for the commission.

✦ A request for privacy (the piece not to be streamed and / or shared online, either at all or until a specific date) may lead to additional fees. Please note that not asking for privacy does not guarantee the work will be streamed / shared either.

✦ Most adjustments are made in the approval (sketch preview) phase. Make sure to be as specific as possible when commissioning and during this specific step, as adjustments requested later on can be very troublesome to work with. Any adjustment request post that phase that is due to you changing your mind, not paying attention to an "issue" already existing in the sketch, or being too vague about your requests can lead to additional fees. Of course, any mistakes on my end such as inaccuracies from the given references (mostly colors) / from the sketch or anatomy issues will be fixed for free.

✦ Please be sure to credit me when you use or repost the art I have made for you. Preferred link is twitter.com/lunacyhilly.

✦ Twitter icons must be credited somewhere in your biography or on your pinned tweet.

✦ For streamers actively promoting their content on Twitter, VTuber or PNG models must be credited in your Twitter biography or in a pinned tweet, unless the model is no longer used / replaced by a different one. On Twitch, it also requires proper credit in a dedicated credit panel as well as an artist badge (see how here: 

https://help.twitch.tv/s/article/artist-badge-attribution?language=en_US#:~:text=The%20Artist%20Badge%20is%20another,and%20more%20for%20the%20channel.

✦ Twitter posts using my art must include proper credit to my Twitter account as well - either a full link, a tag with my handle or a tag with something between the @ and my username (common ways of crediting: “https://twitter.com/lunacyhilly”; “@lunacyhilly”; “@.lunacyhilly”; “@/lunacyhilly”, "#lunacyhilly")

✦ Emotes must be properly credited on Twitch in a dedicated credit panel and via the emote attribution category (you can find how in same link as the artist badge).

✦ My services for subscriber badges, Twitch icons or any kind of art used regularly in your streams must be properly mentioned in a dedicated credit panel as well.

✦ In case of a design commission, credit is required in a Twitch panel for as long as the design is used, whether I drew the model or not.

✦ In the case of YouTube icons, emotes, badges, models or any kind of art used regularly on stream, credit is also required in your channel description or in the description of your video/stream using them. (depending on the use of your channel)

✦ Unless discussed beforehand, I reserve the right to share the commission process on my streams or social media.

✦ This does NOT guarantee that the commission will be streamed or shared on social media.

✦ Additional charges may apply if you request to keep the commission a secret (for a specific amount of time or forever).

BY COMMISSIONING ME, YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO THE TERMS ABOVE.

If you are ordering both standard and layered emotes, please make sure to specify which ones are which!

Please make sure to provide your character reference sheets, visual references for the emotes (poses / angles / expressions) and any other relevant files or links.

Commissions are guaranteed to be done within a month after receiving the payment. If you need it done at an earlier date, rush order fees will be applied (actual fee depends on said deadline and current work list). 

Feel free to write down any questions or additional information you may have for me!

Commission form: EMOTES

If you are ordering more than 1 icon, please specify whether they are matching or individual icons.

Please make sure to provide your character reference sheets, pose and expression references if you have any as well as any other relevant files or links.

If you are ordering matching icons, please specify the relationship between the drawn characters.

Commission form: ICONS

Recommended to go for your main / image color. If you want a secondary color, please write that as well!

Commission form: Hue illustration

If your drawing contains several characters interacting, please specify the relationship between the drawn characters.

Commission form: Waist up

Commission form: Half body

Commission form: Chibi

Commission form: Full body

You can have up to 3 soft expressions for free!

While most commissions are guaranteed to be done within a month after receiving the payment, this doesn't apply to VTuber models due to the amount of work and delay of communication. In this case, it might take up to 2 or 3 months instead - If you need it done at an earlier date, rush fees may apply.

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