Terms of Service

This Terms of Service Agreement ("Agreement") is entered into between the Artist and the Client for the commission of an artwork ("Work"). By commissioning the Artist, the Client agrees to the following terms:

a. Client provides clear and complete requirements and expectations upfront, including reference materials or assets before Work begins.

b. Client grants to the Artist non-exclusive rights to observe and replicate Client’s own character design, reference material, and other intellectual property for the use of the Work.

c. Client warrants that the character design, reference material and other intellectual property provided to the Artist are legally obtained and authorized for use by the Client.

d. Client warrants that they have the authority to enter this agreement, be the point of contact and is solely responsible for decisions and approval during the process.

e. Artist strives to perform to the best of their ability in good faith and warrants Work is 100% original according to Artist’s best knowledge.

f. Artist may use commercially licensed, copyright-free and/or educational materials, assets and/or tools.

g. Artist warrants that they will not copy or heavily reference unauthorized materials.

h. Artist reserves the right to refuse projects or requests based on content, subject, or other reasons.

i. Artist defines scope of work, features, price, deliverables and other details for the project in a proposal in a format according to Artist discretion which may include private message through Discord or Twitter, VGen platform, Google document, or email. The details set forth by the Artist shall be agreed upon by the Client before work begins.

a. Artist will not create content that is explicit, offensive, or inappropriate.

b. Specific restrictions include but are not limited to explicit adult content, gore, and copied styles.

a. Work completion requires a minimum of two weeks, and may take up to one month depending on each project.

b. Timeline depends on commission type, complexity, and workload.

c. Artist provides progress updates and seeks Client feedback voluntarily.

d. Final deliverables are provided by the Artist using the VGen platform, email, Google Drive or similar file transfer tools, as PNG/JPEG formats as applicable. Any files hosted by the Artist will be available for the Client to download for three months.

e. If there are any delays and adjustments to timeline, the Artist will inform the Client.

f. Clients must first agree to delays and amendments to timeline exceeding one month through standard communication channels. 

g. Clients have the right to request refunds two months after deadlines according to 08.c. if Work has not been delivered and there was no agreed upon amendment to the timeline.

a. One revision is allowed per item shown to the Client during the process.

b. After line art, only minor revisions are allowed. 

c. Additional charges for excessive revisions may be required.

d. Revisions may affect progress and timeline.

e. Clients may not edit the work after final delivery unless specified in the commission information, project outlines or otherwise approved by the Artist.

a. Ongoing communication and discussion will occur throughout the project, including work in progress, idea generation and collaboration, situational updates, and more.

b. Communication channels may include Discord or VGen private messages, or email according to Artist discretion.

c. Artist response time may vary, up to three days in order to provide better or more concrete updates.

d. The Artist and Client agree to discuss relevant matters concerning the project. Both parties have the right to decline other topics of discussion.

i. By default, Artist retains copyright, ownership, redistribution and intellectual property rights, which includes but is not limited to display, advertising, printing, the Work and work in progress on websites, social media, portfolios, public broadcast channels (i.e. Twitch) and more, exempting when some or all of these rights are transferred to the Client under express agreement or project specifications.

ii. The Artist may use rejected work in progress and versions for other projects according to their discretion, under the condition that it does not infringe the Client's intellectual property rights and ownership of their likeness, character design, branding, identity design or any such trademarks.

iii. The Artist retains the non-exclusive rights to sell merchandise and prints of their Work, unless exclusive commercial rights are purchased by the Client.

b. Client Rights for Personal Use Licensed Works

i. Clients receive non-transferable usage rights to the Work for personal use. Refer to Section 6.c. for commercial rights.

ii. Personal use means: display on social media accounts for promotional purposes with no direct monetization or sales, such as social media profile pictures, banners, and posts; print and framing in personal spaces; display as part of designs on websites and channels, excluding use in content of these websites or channels; or any other instances where no monetization of, or of content featuring, the Work is involved.

iii. Client must not claim Work as their own and must credit Artist using their social tag/username/link at the instance of display of the Work or permanently on their websites, social media profiles, broadcast channels and so on where possible.

c. Client Rights for Commercial Use Licensed Works

i. Commercial usage rights are not included in general commissions, unless specified in the commission type or project specifications listed on the Artist’s websites (i.e. vtuber models, stream overlays, emotes, and so forth), or is purchased by the Client and agreed upon.

ii. Commercial rights may differ for each commission type. Commercial broadcast rights mean usage of Work on streams, videos, advertisements and other content, or any similar monetized instances; commercial distribution rights mean selling or reselling Work to another party, as a part of any product or merchandising, or on another platform.

iii. Usage of Work for AI (artificial intelligence) tools, platforms or programs; ML (machine learning) tools, platforms or programs; AI or ML training; NFT; blockchain; or other for-profit platforms/purposes, is strictly prohibited.

iv. Additional charges will be required for commercial usage if not included in the project type, listing, or specifications.

a. Client pays in full up to 200€, or pays a 50% downpayment for higher value projects.

b. In the case of projects above 200€, the final 50% is due at first complete watermarked or low-resolution preview of the final deliverables.

c. Invoices, proposal or payment link will be sent to the Client when Artist is ready to begin work. Clients must not send money before these requests for payment from the Artist.

d. Invoices must be paid within 72 hours, or the project may be cancelled.

e. Prices may vary or change depending on complexity, requirements and/or additional requests.

f. Once Work has begun or payments have been made, the Client acknowledges Work and deliverables are digital and there are no physically shipped goods to receive.

g. Client agrees that they will not issue chargebacks and the refund policy mentioned below will be followed.

a. If Client requests cancellation, 50% of project fees may be forfeit if cancelled within 2 days before work starts. A partial to full refund may be provided if there is more than 2 days’ notice.

b. No refunds are possible after work begins unless initiated by the Artist and except for circumstances due to the Artist as detailed in 8.c. and Section 3.

c. If Artist cannot complete work or there are delays as detailed in Section 3 for unforeseen reasons, the Client may be eligible for a full refund. If work done up to this point is accepted and used by the Client, the Artist will provide a partial refund according to the amount of work complete.

a. The Artist and Client acknowledges that information and materials that are provided to either party (including but not limited to personal information, technical information, marketing plans, payment information, or sensitive business information) outside of the development of Work, that will not be visible to the public, shall be considered confidential information and shall not be disclosed to any other party without prior written permission from the owner of this confidential information.

a. Client indemnifies Artist against claims, losses, damages, and expenses related to Work usage by the Client, breach by the Client of the Agreement, or third-party claims.

b. If Client's rights and the terms of this agreement are violated or the Work is not delivered as agreed, due to Artist negligence, Artist will work to remedy the situation first according to the terms aforementioned and otherwise to the satisfaction of the Client.

a. Client is 18+ and legally able to commit to an agreement or has a legal guardian to make this agreement on their behalf.

b. Agreement date is upon first inquiry/communication or first transaction.

Please describe any information about the character and/or scene that you have in mind. Further clarification may be asked after accepting the commission.

The base price includes one character. Please add the amount of characters in addition to that, if applicable. Each additional character adds an additional 50% to the commission price.

Character reference sheets, mood boards, sample of poses / angles / expressions, any other relevant files or links.

Rush order fees may apply. Feel free to leave the date blank if not applicable.

General Information

Please describe any additional information about the character and/or scene that you have in mind that are not covered by the reference images. Further clarification may be asked after accepting the commission.

General Information (Chibi)

An illustration of an icon or full-body chibi

Simple single color/gradient/pattern background of your choice unless otherwise specified

PNG / JPEG file (canvas size: 3.000 x 3.000px at 300dpi unless otherwise specified)

Additional character(s): +50% of the base price

If you order multiple chibis as separate illustrations, please submit a new request for each chibi

. The final price may differ depending on additional fees, commercial use, rush fee, etc.

A full-body illustration of one character.

PNG / JPEG file (canvas size: at least 3.000 x 3.000px at 300dpi unless otherwise specified)

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